TERMS AND CONDITIONS

This website is run by Silsal Design House FZC LLC. Please read these terms carefully before accessing or using any of this site’s services. Each time you access or use this site, you are bound by these terms and conditions. If you do not agree to be bound by all these terms and conditions, you may not access this site. Silsal reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the silsaldesignhouse.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions regularly.

The Silsal.com website is for the sole use of individuals and entities wishing to review, consider, purchase and otherwise engage in retail transactions involving Silsal Design House’s goods and services and/or to otherwise transact business with or contact Silsal Design House on their own behalf.

When purchasing items from silsal.com, you will be asked to provide information - including your full name, home and billing addresses, phone number, and credit card information. You agree that any such information provided must be accurate, complete and current. You shall be responsible for all charges incurred through your transaction as well as for paying any applicable custom duties, taxes, and clearance fees. You agree that Silsal Design House is authorized to immediately invoice your account for all fees and charges due and payable to us as a result of your order. You agree that in case we were unable to collect any fees you owe us, we may take any other steps we deem necessary to collect such fees and that you will be responsible for all costs and expenses incurred by us in connection with such activities, including collection fees, interest, court costs and attorney fees.

www.silsal.com will not deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

All transactions will be processed in AED or USD. You will be advised of any applicable shipping charges before you finalize your payment. You will be responsible for all applicable custom duties, clearance fees and taxes, which will be detailed in a separate invoice upon delivery, unless part of a promotion.

• Promotions cannot be combined with any other offers or promotions, unless stated otherwise.
• Free international shipping (outside the UAE) cannot be redeemed on promotional offers, unless stated otherwise.
• Some promotions and offers can only be redeemed on orders over a certain amount (Minimum Spend). Please note the Minimum Spend excludes delivery or shipping costs.
• Discounts cannot be redeemed on free shipping, handling and customs promotions.

Occasionally, Silsal offers Discount, Promo & Sign Up Codes. Kindly note that Discount, Promo & Sign Up Codes cannot be applied to items that are already on sale. In addition they cannot be used in conjunction with any other Discount, Promo & Sign Up Codes, and are non-transferable.

Discount, Promo & Sign Up Codes can be used for most Silsal items. However, they cannot be used to purchase the following:

• Pre-orders
• Sale/Discounted items
• Corporate gifts
• Customized/bespoke items
• Gift wrapping services
• Taxes or VAT
• Shipping or Handling

We want you to shop with confidence. That’s why we offer a full refund* or exchange if you’re not completely satisfied with your purchase. If you would like a refund or exchange, please return the unused item in its original condition and packaging within 10 days. Silsal reserves the right to reject the return of any products that do not meet the above requirements.

*Please note, while we offer a flexible returns policy to make your online shopping experience even easier, we do monitor the number of returns customers make. Repeat returns will be flagged and potentially refused at our discretion or lead to the closure of your account.

Once your return is received and inspected (usually within 3 Business Days of receipt), Silsal will automatically refund your credit card, debit card or Paypal account. All refunds will be processed through the original mode of payment, with the exception of COD orders, which will be refunded in the form of an e-Credit Note.

Currently, we only offer exchanges within the UAE. These will be processed in the form of an e-Credit Note, which you can use online to order your replacement items.

• Pre-order Products
• Candles
• Sale Items
• Floral Arrangement items
• Premium Chocolate Bowls items
• Gourmet Date Bowls items
• Corporate gifts
• Personalized or Bespoke Items
• Diffusers
• Any items with perishable or edible elements

For UAE orders, the original shipping charges are non-refundable. However, taxes are refundable.

For international orders, please note the original shipping charges, customs fees and taxes, if any, incurred at the time of purchase are non-refundable.

For more information on how to return or exchange an item, please visit our FAQS.

e-Credit Notes may be redeemed on your next purchase on www.silsal.com, and must be used in one transaction.

Please note, e-Credit Notes cannot be used towards any of the following:

• Gift wrapping services
• Taxes or VAT
• Custom duties
• Bespoke gifts

Once the e-Credit Note has been used, returns on any previous orders through which the code was obtained, may not be accepted.

All e-Credit Notes have a 2 month validity.

Discounted pre-order items are non-refundable.

If you have created an online profile on Silsal.com, you are solely responsible for maintaining the security of your username and password. Furthermore, you are entirely responsible for any activities and transactions, whether made by you or anyone else, that are conducted through your account. Silsal Design House will not be responsible for any loss that you may incur as a result of someone else using your username and password, either with or without your knowledge. You agree to notify Silsal Design House immediately of either any misuse of your account or any other breach of security.

Silsal Design House’s blogs, social media accounts, and product review sections are intended to serve as a platform to inspire and engage in discussions on home décor and interior design. These are public forums and anything you post on this site can be seen by anyone using the Internet. Reviewers are asked to post honest and valuable information, and to refrain from using libelous or defamatory language in their statements or materials. Silsal Design House may remove or alter any user-created content at any time for any reason.

Silsal Design House disclaims all responsibility and endorsement and makes no representation as to the validity of any opinion, information or statement made by third parties. The opinions expressed are solely those of participants and do not reflect the opinions of Silsal Design House or any of its partners.

Silsal Design House does not want to receive any confidential information through its website. All comments, suggestions or ideas sent to silsal.com are deemed non-confidential.

Silsal Design House owns all the material on this website, including all text, designs, logos, graphics and products in any form. Unless stated otherwise, none of the material on this website may be reproduced, downloaded, distributed, copied, republished, displayed or transmitted in any form whatsoever without our prior written permission.

The trademarks and logo of Silsal Design House may not be used without our written permission.

We try our best to ensure that we have sufficient stock of all products. If we cannot deliver the product you have ordered within a 7-day timeframe, we will immediately contact you to update you of the estimated delivery time and see if you would like to cancel your order.

Silsal Design House seeks to display – as accurately as possible – the colors of the products shown on this website. However, because the colors you will see depend on your monitor, we cannot guarantee that your monitor’s display will accurately reflect the actual colors of our products.

We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Customers using the website who are Minors /under the age of 18 shall not register as a User of the Website and shall not transact on or use the website.