Delivery Update for Dubai Orders Please note that orders with a shipping address in Dubai will be delivered the next business day.
Shipping Options
4-Hour Delivery, Same Business Day Delivery, Next Business Day Delivery and Express Delivery are only available on Business Days.
Business Days are Monday to Friday, excluding public holidays.
Orders placed over the weekend will be delivered in 1 Working Day for Dubai and 2 Working Days for other Emirates.
Please note, delivery on Sale Items may vary. No free shipping applies to any Sale items.
Orders inclucing chocolates and dates will be delivered on the same day.
Flower orders placed between 10 am and 6 pm will be delivered within 3 hours.
Order Placed Before 2 PM Orders below AED 175
Order Placed Before 2 PM Orders above AED 175
Order Placed After 2 PM Orders below AED 175
Order Placed After 2 PM Orders above AED 175
Monday to Friday (Inclusive)
Same Day Delivery
25 AED
Same Day Delivery
Free
Next Working Day Delivery
25 AED
Next Working Day Delivery
Free
Saturday and Sunday
1 Working Day
22 AED
1 Working Day
Free
1 Working Day
25 AED
1 Working Day
Free
Order Placed Before 2 PM Orders below AED 175
Order Placed Before 2 PM Orders above AED 175
Order Placed After 2 PM Orders below AED 175
Order Placed After 2 PM Orders above AED 175
Monday to Friday (Inclusive)
2 Working Days
25 AED
2 Working Days
Free
2 Working Days
25 AED
2 Working Days
Free
Saturday and Sunday
2 Working Days
25 AED
2 Working Days
Free
2 Working Days
25 AED
2 Working Days
Free
Shipping Rates
Orders Below SAR 1,000
Shipping Fees Calculated at Checkout
Please note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy.
Orders Over SAR 1,000
(excluding sale items)
Free Shipping
Please note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy.
Shipping Rates and Duties
Orders Below 1,500 AED
Shipping Fees Calculated at Checkout
Please note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy.
Orders Over 1,500 AED
(excluding sale items)
Free Shipping
Please note, pre-paid Custom Duties and Export Declaration fees are added at checkout. For more information, please see our Delivery Policy.
Shipping Rates and Duties
Orders Below 2,000 AED (550 USD)
Shipping Fees Calculated at Checkout
Important Note: Export Declaration fees are added at checkout. Orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order. For more information, please see our Delivery Policy.
Orders Above 2,000 AED (550 USD)
(excluding sale items)
Free Shipping
Important Note: Export Declaration fees are added at checkout. Orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order. For more information, please see our Delivery Policy.
Please note: Silsal reserves the right to make deliveries in batches.
Tracking
If an item has not been received and there is no tracking information, please contact our customer service representative at [email protected], or using our live chat service (found at the bottom right corner of our website).
Pre-Ordered Items
On occasion, Silsal offers items for Pre-Order, before they are released in store. Each item is assigned a release date, which represents the date the item will be available for shipping. These release dates are subject to change without notice. We strive to keep our customers informed of any such changes.
Shipping Carrier
Silsal ships its orders through Aramex, DHL and Emirates Post, in addition to our own in-house delivery team. Silsal reserves the right to change these delivery partners at any time. Please visit their individual websites for terms and conditions.
Delivery Policy
We ship worldwide, with the exception of OFAC (Office of Foreign Assets Control) sanctioned countries, in accordance with UAE law.
Orders shipped may be subject to custom duties, the clearance amount varies per destination. Duties may be paid directly to the local customs authority or freight forwarder upon receiving the order.
Please refer to the below link to know the clearance charges per product segment in your country and if there is an exemption threshold. https://www.easyship.com/countries
For UAE and GCC orders, prices include Duties Charges. For international orders, prices do not include Duties Charges.
Export Declaration Fees
On 1st November 2017, Dubai Customs Authority introduced export declaration charges, which are applicable on all outbound shipments of AED 1,000 ($272.29) and over. Export Declaration fees are added at checkout and are applicable on all international orders, including when Free Shipping is available.
EXPORT DECLARATION CHARGES
Destination
Total Fee
Kuwait
KWD 16.5
Bahrain
BHD 20
Oman
OMR 20.5
KSA
SAR 199
Rest of the world
$53.10
Customs Duties
With the exception of the GCC, all international orders may be subject to Custom Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.
For GCC, pre-paid Custom Duties are added at checkout.
International Shipping Rates
International Shipping rates vary depending on the item’s size and weight. Your total shipping rate will be calculated automatically at checkout, prior to the completion of your order, and added to the total due amount. Shipping offers may change from time to time. Any free shipping offers may not be combined with other promotional codes or discounts.
All international orders, with the exception of GCC orders, may be subject to Customs Duties, which should be paid directly to the local customs authority or freight forwarder upon receiving the order.
International Delivery Times
Since (almost) everything on silsal.com is available for International Delivery, we ship to over 100 countries and regions worldwide, including Europe, Australia, Asia, Africa and the Middle East.
IMPORTANT: Delivery times are estimated and subject to customs clearance. Customs procedures at the destination country and weather changes may cause delays that are out of our control.
To learn more about International Delivery Times, select your country or region below: